Privacy Policy

Last updated: March 13, 2026

1. Introduction

This Privacy Policy describes how our property management work order platform ("Service") collects, uses, and protects your personal information. This Service is operated for property management companies and their tenants, employees, and contractors.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and company details provided during registration.
• Tenant Information: Name, phone number, unit number, and property address as provided by property managers or tenants themselves.
• Maintenance Requests: Descriptions of maintenance issues, photographs, urgency levels, and related communications.
• SMS & Voice Communications: Message content and call metadata when you interact with our system via text message or phone call. These are stored to provide continuity of service and maintain work order history.
• Usage Data: Login activity, pages visited, and feature usage within the platform.

3. How We Use Your Information

• To process and track maintenance work orders
• To send SMS notifications about work order status, assignments, and updates
• To facilitate communication between tenants, property managers, and maintenance staff
• To dispatch emergency maintenance responses when necessary
• To provide AI-assisted intake of maintenance requests via SMS and voice
• To improve our service and user experience

4. SMS & Messaging

• We send automated SMS messages related to maintenance requests, including confirmations, status updates, assignment notifications, follow-up surveys, and emergency alerts.
• Message and data rates may apply. Message frequency varies.
• You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.
• We do not use your phone number or message content for marketing purposes or share it with third parties for marketing.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Carriers are not liable for delayed or undelivered messages.

5. SMS Opt-In & Call to Action

Users opt in to receive SMS messages from our platform through the following methods:

• Account sign-up: During registration at our sign-up page, property managers provide explicit consent by checking a required SMS consent checkbox before creating their account. This checkbox clearly discloses the types of messages that will be sent, message frequency, and how to opt out.
• Tenant-initiated contact: Tenants opt in by voluntarily texting their property management company's dedicated maintenance phone number. By initiating a text conversation, the tenant consents to receive automated responses and follow-up messages related to their maintenance request.
• Employee enrollment: Employees and contractors are added to the platform by their property management company. Upon enrollment, they receive an introductory SMS that identifies the sender and provides opt-out instructions (reply STOP).

In all cases, users are informed of the following before or at the time of opt-in:

• The types of messages they will receive (work order updates, assignment notifications, follow-ups, emergency alerts)
• That message and data rates may apply
• That message frequency varies based on maintenance activity
• That they may opt out at any time by replying STOP
• That they may text HELP for assistance
• Links to this Privacy Policy and our SMS Terms & Opt-In page

6. Data Sharing

We share your information only in the following circumstances:

• With your property management company: Tenant data and work orders are accessible to the property management company that manages your property.
• Service providers: We use third-party services including Twilio (SMS/voice), Anthropic (AI processing), and Stripe (payments). These providers process data only as necessary to provide their services.
• Legal requirements: We may disclose information if required by law or to protect the safety of our users.

We do not sell your personal information to third parties.

7. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure authentication with multi-factor authentication support, and access controls that limit data visibility to authorized users within your property management organization.

8. Data Retention

We retain your data for as long as your account or your property management company's account is active. Work order records and communication history are retained to provide ongoing service continuity. You may request deletion of your data by contacting your property management company or our support team.

9. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of SMS communications at any time by replying STOP

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact your property management company directly, or reach out to our platform support team at srini@standardmanagementcompany.com.