SMS Terms & Opt-In

How It Works

Work Order Agent is a platform that allows property management companies to offer SMS-based maintenance request handling. Tenants can text their property management company's dedicated phone number to report maintenance issues and receive updates on their work orders.

When you text the maintenance line, an AI assistant will help you describe your issue, assess its urgency, and create a work order — all through a simple text conversation. You'll receive updates as your request is assigned and completed.

Opt-In & Consent

By texting your property management company's maintenance number, you consent to receive the following automated SMS messages from Work Order Agent:

• Work order confirmations and status updates
• Maintenance assignment notifications
• Follow-up surveys about completed work
• Emergency maintenance alerts
• Responses to your maintenance inquiries

Tenants and employees may also be enrolled by their property management company during account setup, at which point an introductory message is sent with opt-out instructions (reply STOP).

SMS Terms

• Message and data rates may apply. Message frequency varies based on your maintenance requests and work order activity.
• You may opt out at any time by texting STOP to any message from our system. You will receive a confirmation and no further messages will be sent.
• For help, text HELP to any of our numbers, email srini@standardmanagementcompany.com, or contact your property management company directly.
• Your phone number and message content are used solely for processing and tracking maintenance requests. We do not share your information with third parties for marketing purposes.
• Carriers are not liable for delayed or undelivered messages.
• Compatible with all major US carriers including AT&T, T-Mobile, Verizon, and others.